This library contains external resources to assist states and other jurisdictions increase understanding of best practices in good governance and interoperability. For a list of original resources developed by the State of Illinois, please see the Framework Governance Project page.
This section contains material related to interoperability and cross-boundary information sharing initiatives. These resources provide helpful insight into how other interoperability projects are structured, initiated, and managed.
Accenture Human Service Summit (2012)
Source: Accenture
This report gives a detailed account of the 2012 Accenture Human Services Summit, which gathered leaders from federal, state, and local human services organizations to share insights and leading practices, deconstruct opportunities and challenges, and discuss delivering human services in the future.
Bridging the Divide: Leveraging New Opportunities to Integrate Health and Human Services (2011)
Source: American Public Human Services Association
This report lists strategies states must take to achieve interoperability, such as: have strong leadership and commitment from the top, engage stakeholders, change the organizational culture to minimize silos, and focus on consumer-centered approaches. The resource includes case studies from other states working on interoperability initiatives.
Child Support Report- How do we manage Change? (2012)
Source: U.S. Office of Child Support Enforcement
This publication contains an interview with Pamela Lowery, Director of the Illinois Division of Child Support Services, on the topic of managing change in the Office of Child Support.
Source: GovLoop
This info-graphic provides two options that envision the future landscape of government IT landscapes, and describes the characteristics involved for a human-centric IT governance model.
Source: U.S. Department of Health and Human Services
The ACF Interoperability website provides a foundation for information relating to national interoperability projects and initiatives.
Enterprise Data Warehouse/Business Intelligence (EDW/BI) Project Update and Options (2008)
Source: Gartner
These slides provide an Options Analysis for the State of Texas’ HHS Enterprise Data Warehouse/Business Intelligence Infrastructure (option 1) and HHS Research and Analytical Data Warehouse and Business Intelligence System (option 2). In this analysis, the commission evaluates the strengths and challenges of each option and provides a risk analysis for each type of governance: data, technology, IT investment prioritization, and overall project governance.
Factors Influencing Cross-Boundary Information Sharing: Preliminary Analysis of a National Survey (2009)
Source: Center for Technology in Government, University at Albany
This report summarizes the results of a national survey of cross-boundary information sharing in the public sector conducted by the Center for Technology in Government (CTG).
From Field to Fed II: Linking Systems to Sustain Interoperability in Challenging Times (2011)
Source: Stewards of Change
This 6th annual Stewards of Change (SOC) Symposium primer provides information describing to SOC’s “Theory of Change” model, means of organizing change and innovation within child welfare and human services.
HHS-Connect Roadmap 2.0 (2010)
Source: New York City Department of Health and Human Services
New York City’s HHS-Connect program will “break information silos through the use of modernized technology and coordinated agency practices to more efficiently and effectively provide Health and Human Services to New Yorkers.” This document explains the importance of establishing a governance model with clear lines of responsibility and accountability and provides an organization chart with the HHS-Connect governance model.
Interdisciplinary Problems and Agency Boundaries: Exploring Effective Cross-Agency Collaboration (2008)
Source: Oxford University Press
This article describes the collaborative relationships between environmental agencies and state and local health departments in Wisconsin, and the factors that promote or inhibit these relationships. The data utilized in this article was taken from an Internet survey that produced insights into interagency collaboration.
Introduction to the National Information Exchange Model (NIEM) (2007)
Source: NIEM Program Management Office
This Introduction to NIEM is designed to a) provide a general description of how NIEM functions, b) describe the need for and value of NIEM as an enabler of enterprise‐wide information sharing, c) provide an overview of key NIEM concepts, and d) identify near‐term goals of the NIEM program.
Leveraging Governance to Sustain Enterprise Architecture Efforts (2012)
Source: Oracle
This paper discusses attributes of high-quality enterprise architecture projects, including governance as a driving force behind the adoption of new technology in corporations.
MITA and Medicaid Transformation (2007)
Source: Harvard University, John F. Kennedy School of Government
This case study describes the evolution of Medicaid, and the emergence of the Medicaid Information Technology Architecture (MITA).
National Interoperability Community of Practice (NICOP) (2010)
Source: Stewards of Change
This brief explores the National Interoperability Community of Practice (NICOP), which was created in 2010 by Stewards of Change for health and human services practitioners to share real-world experience and advance interoperability for consumer benefit.
National Interoperability Community of Practice (NICOP) Website
Source: Stewards of Change
This communal website provides a place for colleagues across health, education, and human services to focus and support a national vision and strategy for interoperability. The site is meant to be a tool to help share information, hold discussions, present case studies, and interact with peers to ultimately improve client outcomes.
National Workgroup on Integration
Source: American Public Human Services Association (APHSA)
This website houses information from the National Workgroup on Integration, including webinars, slides, and other resources about the integration of health systems and human services programs.
Source: Stewards of Change
This webpage provides resources from Stewards of Change’s 7th Annual Conference, a symposium that explored current trends, promising case studies, and innovative next practices from jurisdictions at the forefront of linking health and human services.
Your Essential Interoperability Toolkit (2012)
Source: U.S. Administration for Children and Families (ACF)
This toolkit aims to facilitate greater communication and service integration between State agencies and their health partners. The toolkit provides up-to-date information and resources to support the efforts of workers and agencies in order to better serve clients and achieve better outcomes. The toolkit content includes relevant policy, funding and technology information.
The resources in this section deal directly with governance, IT governance, nonprofit governance, or data governance. The Framework utilized this research in formulating best practices, and a governance structure for Illinois.
Achieving Excellence in Nonprofits (2008)
Source: Harvard Business School
This website documents a Q&A session with Harvard Business School professor Herman B. Leonard, who discusses challenges and proposed solutions in nonprofit governance.
Agency Governance (2004)
Source: Brown Governance
This report describes several governance theories including, Agency, Democratic, Stakeholder, Management, and Stewardship. The document provides insight into choosing an effective governance structure within these theories.
Cobit 4.1 (2007)
Source: The IT Governance Institute
IT Governance
This document provides information about COBiT (the Control Objectives for Information and Related Technology), a framework for linking IT to business requirements.
Connecting the Silos: Using Governance Models to Achieve Data Integration (2005)
Source: National Association for Chief Information Officers (NASCIO)
This brief considers the need for a governance structure before data integration, and provides several examples of how state and federal entities established their governance models in conjunction with data implementation. The document also provides an overview of the different components involved when implementing a governance initiative.
Data Governance Institute (DGI) Data Governance Framework
Source: The Data Governance Institute
Data Governance
This document gives a general overview of data governance, and describes a ten component process for implementing a data governance framework.
Don’t Just Lead, Govern: Implementing Effective IT Governance (2002)
Source: Massachusetts Institute of Technology, Sloan School of Management
IT Governance
This white paper describes how effective IT governance should look and how to make decisions in five domains: principles, infrastructure, architecture, investment, and prioritization.
Source: Healthcare Information and Management Systems Society (HIMSS)
IT Governance
This article defines IT governance and lists essential steps for creating an IT governance process.
Enterprise IT Governance in State Government: State Profiles (2009)
Source: Center for Technology in Government, University at Albany
IT Governance
This report reviews how states organize their enterprise IT governance frameworks, with in-depth examples from thirteen states that provide a broad picture of state enterprise IT governance efforts in the United States.
Source: Department of Homeland Security
This document provides information on the role, systems, and operations of statewide governing bodies that are charged with improving communications interoperability across a state. The information is presented as a guide, or a set of recommendations for developing a statewide communications interoperability governance methodology.
Executive Governance Committee (EGC) Overview for New Members- Colorado Gov.’s Office of IT (2007)
Source: State of Colorado, Governor’s Office of Information Technology
This presentation explains how legislation established Executive Governance Committees for all State certified IT projects, outlines the EGC mission and how decisions are made, and describes the eight EGC committees that provide oversight for grouped State agencies.
The Good Governance Standard for Public Service (2004)
Source: The Independent Commission on Good Governance in Public Services
This publication describes the good governance standard, including its purpose, its core principles, and methods for putting the principles into practice.
Governance Documentation: Article, Bylaws, and Policies (2012)
Source: BoardSource
This white paper provides an overview of the importance and function of governance documentation. This overview outlines categories of documentation, including organizational documents, internal guidelines, board processes, and reporting documents.
Governance Guidance for Horizontal Integration of Health and Human Services (2012)
Source: American Public Human Services Association (APHSA)
This report offers guidance to state and county leaders on how to establish an oversight body that sets the vision, strategic direction, desired outcomes, and policies to govern and support the planning, design, and implementation of an integrated health and human service system.
Source: Center for Technology in Government, University at Albany
This paper identifies necessary components of governance structures for information sharing, based on interviews with representatives from four state and local criminal justice information sharing systems.
Health Governance: Concepts, Experience, and Programming Options (2008)
Source: United States Agency for International Development (USAID)
This policy brief offers a detailed description of Health Governance, and how it can strengthen health systems and lead to increased service improvements. The brief details governance issues in four distinct institutional arenas, civil society, politics, policy, and public administration, and provides a health governance model that links the state, the providers, and the citizens.
Source: State of Illinois Health Information Exchange Authority
This work plan gives an overview of the Illinois Health Information Exchange (HIE) Authority’s structure, duties and powers, patient privacy and security, and the formation and duties of the Security & Privacy Committee.
Implementing IT Governance (2008)
Source: GPS Group, Inc.
IT Governance
A workbook that explains industry and government best practices in IT governance, describing models such as COBIT, COSO, Six Sigma, and Prince2. Five major objectives are addressed for implementing an IT governance system, including: alignment of business and IT goals, establishing accountability, ensuring value delivery, improving IT services, measuring contributions of IT to business, and facilitating regulatory compliance.
Managing Healthcare IS Supply and Demand: IT Governance Remains a Top Organizational Challenge (2011)
Source: Aspen Advisors
IT Governance
A white paper which examines the need for a strong governance model to prioritize initiatives, align projects and capital spending with key organizational priorities, establish the appropriate champions and sponsors to successfully drive the top priorities forward, and define ways to measure results.
Michigan’s Project Management and Governance Model Executive Summary (2007)
Source: Michigan Department of Information Technology
IT Governance/Interoperability
This webinar describes the Michigan Department of Technology (MDIT), which was formed from 19 disparate agencies that needed to consolidate IT projects, and the State’s approach to implementing an IT governance model focused on accountability.
National Association of Counties (NACo) Interoperability Governance Model (2010)
Source: National Association of Counties (NACo)
With a focus on public safety, this report describes what good governance amongst multiple agencies should look like, and explains the steps to make governance work. The report details the SAFECOM model of governance that helps to improve communications interoperability in the public safety sector.
National Information Exchange Model: Human Services Domain Charter (2012)
Source: U.S. Administration for Children and Families (ACF)
This Human Services Domain Charter summarizes the essential information for a project team, including: 1) NIEM Overview 2) ACF as the NIEM HS Steward 3) NIEM domain purpose, function, goals and expected outcomes 4) Domain governance 5) Domain performance measures.
National Information Exchange Model (NIEM) Testimony of Donna Roy (2012)
Source: U.S. Department of Homeland Security
This testimony was provided by NIEM Executive Director Donna Roy to the House Committee on Ways and Means, Human Resources Subcommittee. The executive director describes the governance and structure of NIEM and includes examples of how various levels of government use and interact with NIEM.
Overview of State Justice Information Sharing Governance Structures (2009)
Source: NGA Center for Best Practices
This issue brief provides an overview of governance structures for justice information systems and includes a chart documenting specific state-by-state governance details, including how structures were created and managed.
The Source: Twelve Principles of Governance that Power Exceptional Boards (2005)
Source: BoardSource
This document outlines twelve governance principles that characterize boards that are not only responsible, but exceptional.
Source: Washington State Community and Technical College
This presentation describes the background of the Washington State Community and Technical College Enterprise Resource Planning (ERP) project, and presents governance recommendations for the project, including: an organization chart, a delineation between governance focus and operations focus, and a description of the relationships between different governance entities.
We Need to Talk: Governance Models to Advance Communications Interoperability (2005)
Source: National Association of Chief Information Officers (NASCIO)
A brief by NASCIO that looks at governance models which can advance communications interoperability. The brief explains that interoperability requires more than equipment – open systems standards, critical incident management, training, and operational policies and procedures that govern interoperable communication systems.
This section contains Memorandums of Understanding/Agreement (MOUs/MOAs), charters, and data release agreements from different states and municipalities.
Source: Allegheny County
An Agreement between the Allegheny County Department of Human Services (ACDHS) and the Allegheny County Juvenile Probation Office (ACJPO) so that information may be shared about children and youth that these agencies are individually and mutually responsible for.
Allegheny Department of Human Services Data Release Agreement (2001)
Source: Allegheny County
An agreement between the Department of Public Welfare (DPW) and the Allegheny County Department of Human Service (ACDHS) to allow the release of information to improve the coordination of service delivery to individuals and families served in both agencies.
Source: Sacramento County, California
This MOU establishes the Building Hope Fund, describes the responsibilities of the two agencies for creating low-income housing, and provides a mechanism for the transference of the Fund from DHHS to SHRA.
Source: State of Colorado
This appendix contains several MOUs from the State of Colorado.
Source: State of Colorado
The purpose of this MOU is to establish a system of referral for children, birth through two years of age, who are the victim of a substantiated case of abuse or neglect to the local early intervention system for screening and evaluation.
Commonwealth of Virginia eHHR Program: Program Charter (2012)
Source: Commonwealth of Virginia
This Program Charter gives a detailed description of the scope, objective, and participants in the Virginia electronic Health and Human Resources (eHHR) Program. It provides a delineation of roles and responsibilities, outlines the project objective, identifies the main stakeholders, and identifies the authority of the program manager.
Source: State of Iowa
This MOU requires the involved Parties to facilitate the sharing of data and define the terms and conditions of governing the exchange and disclosure of confidential data between agencies.
Source: Solano County, California
This MOU regarding integrated systems in preventive and public health services for children was amended for extension and budgetary changes.
Foster Youth Student Information System (FY-SIS)/Juvenile Web (J-WEB) Memorandum of Agreement (2009)
Source: San Diego County
The purpose of this agreement is to maintain and operate both the FY-SIS and J-Web databases, as well as improve outcomes for dependents and wards of the Juvenile Court by having up-to-date information and an efficient information exchange process.
Foster Youth Student Information System (FY-SIS) Memorandum of Agreement (2011)
Source: San Diego County, California
The purpose of this MOA is to maintain the FY-SIS database, and to gather and provide up-to-date demographic, education, and health information.
Guidelines for Information Sharing (2010)
Source: State of Colorado: Office of Information Technology
This report sets out guidelines that have been developed in Colorado to standardize the approach for information sharing initiatives, and to incorporate best practices with these efforts.
HHS-Connect Executive Steering Committee Charter
Source: New York City Office of the CIO for Health and Human Services
This Charter details the guiding principles for New York City’s interoperability initiative, HHS-Connect. Included within the Charter are descriptions for decision-making processes, member roles and responsibilities, and operational guidelines.
Source: State of Illinois
This IGA connects the Framework Partners to achieving accessible, efficient, and integrated delivery of healthcare and human services.
Inter-Agency Data Exchange Agreement
Source: New York City
This agreement establishes HHS-Connect, New York City’s interoperability system, to facilitate data integration and exchange between existing agency-based information management systems.
Joint Operations Steering Committee Charter (2011)
Source: Oregon Department of Human Services & Oregon Health Authority
This Charter details the purpose, background, and role of the Joint Operations Steering Committee (JOSC), which is an internal leadership and governance body of the Oregon Department of Human Services and Oregon Health Authority.
Joint Policy Steering Committee Charter (2011)
Source: Oregon Department of Human Services & Oregon Health Authority
This Charter outlines the purpose, background, and role of the Joint Policy Steering Committee (JPSC), which is to provide policy and strategy direction to the Joint Operations Steering Committee (JOSC).
Source: Alameda County
This agreement establishes the responsibilities of parties in support of school-based health and wellness services, formalizing and enhancing existing service provisions to students in the Oakland Unified School District.
Memorandum of Understanding (2009)
Source: San Diego County, California
This MOU’s purpose is to define the boundaries of information sharing between the Multi-Systems Workgroup.
Memorandum of Understanding (2009)
Source: State of Utah
This MOU defines the individual and joint obligations of the Administrative Office of the Courts (AOC) and the Utah Department of Human Services (DHS) to develop and implement an interface between each agency’s information systems.
Memorandum of Understanding (2011)
Source: Alameda County
This MOU between the Alameda Health Care Service Agency (HCSA) and the Alameda County Social Services Agency (SSA) establishes an information exchange system in which the SSA will maintain associated components to sufficiently support the needs of the initiatives.
Source: State of Idaho
The purpose of this MOU is to enhance the delivery of health and human services in regards to the mental health services of children, birth to three years old, whose parents or others are concerned about their child’s behavioral or social-emotional development.
Source: State of Indiana
The purpose of this MOU is to establish a mutual understanding of the roles and responsibilities of the involved parties with all current and future data exchanges.
Source: State of New York
An agreement between OMH and DOCS on the amount and level of mental health services required at each state correctional facility.
Source: Oregon Department of Human Services
The purpose of this MOU is to develop and enhance the collaborative relationship between the involved Parties by agreeing to and investing in a statewide system initiative.
Source: City of Milwaukee, Wisconsin
The purpose of this agreement is to enhance and expand the service network for the BMCW-involved children and families, and to provide more services in the local community that will benefit child welfare populations.
Source: State of Texas
The purpose of this MOU is to establish continuity of care system for offenders with mental illness or mental retardation.
Source: State of New York
This MOU designates the New York State Department of Health as the single state agency for administering New York’s state plan for Medicaid.
Source: State of Texas
This MOU provides for the implementation of a statewide system of county-based, multiagency community resource coordination groups to provide services for persons of all ages needing multi agency services.
Source: State of Utah
This MOU was created to provide a foundation for agency personnel to deliver coordinated services to eligible families, and to promote consistent statewide delivery, reporting, and data sharing methods.
Memorandum of Understanding Pursuant to House Bill 04-1451
Source: Jefferson County, Colorado
This MOU discusses a collaborative approach to the delivery of services to children and families.
Memorandum of Understanding Texas Partnership for Family Recovery
Source: State of Texas
This Partnership MOU defines the mission of five agencies to build and sustain integrated and coordinated mental health and substance abuse policies, protocols, and tools for children and families who are involved with the judicial and Child Protective Services (CPS) systems.
Models for Change Information Sharing Tool Kit
Source: State of South Carolina
This document provides samples of formal agreements between and among agencies for the purposes of sharing information.
New York Data Sharing Agreement (2005)
Source: State of New York
An agreement between the New York State Office of Children and Family Services and the New York State Department of Health that establishes an exchange of data, including client specific information, to further the needs and objectives of each agency.
New York Data Sharing Agreement Amendment (2007)
Source: State of New York
A data sharing agreement between the Department of Health and the Office of Children and Family Services that was amended to provide information exchange related to children and Medicaid.
Virginia Memorandum of Understanding
Source: Commonwealth of Virginia
The purpose of this MOU is to establish and commit the Department of Social Services, the Department of Mental Health, Mental Retardation, and Substance Abuse Services, the Office of the Executive Secretary, and the Supreme Court of Virginia to work to together to develop and improve the state and local infrastructure to support the collaborative works of local agencies and courts on behalf of children and families.
Virginia’s Restricted Data Use Agreement
Source: Commonwealth of Virginia
This agreement allows for the collection and analysis of personally identifiable information.
The Framework conducted in-depth interviews with 10 subject matter experts from the public, private, and nonprofit sectors throughout the U.S. Each interview contains significant information pertaining to governance and/or interoperability.
Interview with Dr. Bill Hazel, Secretary of Health and Human Resources, Commonwealth of Virginia (2013)
Dr. Bill Hazel along with Mike Wirth, Special Advisor on eHHR integration, describes the implementation of the Electronic Health and Human Resources (eHHR) system for the Commonwealth of Virginia. (Audio Interview, 33:00 min.)
Interview with Linda Gibbs, Deputy Mayor for Health and Human Services, New York City (2013)
Linda Gibbs gives an overview of New York City’s HHS-Connect, describing its origin, the governance structure, and how the system is utilizing interoperability to connect health and human services agencies. (Audio Interview, 47:00 min.)
Nick Macchione gives an overview of San Diego County’s Health and Human Services Agency’s formal governance model, and their centered-set approach towards clients. (Audio Interview, 37:00 min.)
Paul Wormeli describes his experiences with the National Information Exchange Model (NIEM), and gives helpful insight regarding implementing new governance initiatives. (Audio Interview, 37:00 min.)
Rick Friedman gives a detailed overview of his experience with the Medicaid Information Technology Architecture (MITA), providing insight into a governance and interoperability model at the federal level. (Audio Interview, 38:00 min.)
Interview with Rick Howard, Research Director, Gartner’s Government Industry Team (2013)
Rick Howard discusses strategies for implementing governance around interoperability projects, citing examples from his experiences with Gartner and the Oregon Department of Human Services. (Audio Interview, 30:00 min.)
Shell Culp describes the structure of the Enterprise Architecture in California, and discusses the governance model currently being constructed around California’s interoperability initiatives. (Audio Interview, 36:00 min.)
Tom Baden discusses the governance structure for the State of Minnesota Department of Human Services. Mr. Baden describes meeting structures, decision-making procedures, as well as other important components of a governing body. (Audio Interview, 34:00 min.)
Uma Ahluwalia describes the governance structure for Montgomery County, Maryland’s Department of Health and Human Services. (Audio Interview, 27:00 min.)
